For paid accounts, there are typically additional customer service options that are more likely to be able to help. Your options are generally limited to self-service recovery forms, knowledge base articles, and official discussion forums where service representatives may (or may not) participate. For free email accounts, there is usually no customer service. If recovery options don’t work for whatever reason, your only recourse is to use the customer service phone numbers or email addresses provided by that email service. If the recovery methods don’t work - because the hacker changed everything or because you no longer have access to the old alternate email or phone - you may be out of luck. This usually means the service will send password-reset instructions to an alternate email address that you have access to, or send a text message to a mobile phone number you set up previously. You must then use the “I forgot my password” or equivalent account recovery options offered by the service. The password you know is no longer the correct password. If you can’t log in, even though you’re sure you’re using the right password, then the hacker has probably changed your password. If you can log in successfully, consider yourself extremely lucky, and proceed to Step 2 right away. ![]() Log in to your account using your email provider’s website. Check all related accounts for possible compromise.Īnd perhaps above all: learn from the experience so it doesn’t happen again.Check your out-of-office messages, auto-responders, forwards, and signatures.Verify and/or change your account recovery information.If your email is hacked, here’s how you fix it:
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